Worthy of Award
Author of September 2004 commentary for Professional Pensions summarising the contributions of a number of industry thought leaders to a survey looking at outsourced administration. Excerpt follows:
Each of the respondents stresses the need for a partnership between TPA and client. Ash comments that “a successful client relationship should recognise that the world of administration is, and never will be, ‘perfect’”. TPAs stress partnerships to allow them to ease over these occasional difficulties. An effective contract manager will remind their TPA of the occasions when s/he has overlooked mistakes by the TPA and use it to avoid, or reduce, paying additional charges for occasional extra assistance
beyond the contract.