Archive for the Outsourcing Category

Risk – like the relay

Posted in Business, Consulting, Employee benefits, Financial controls, Governance, HR, Management, Operations, Outsourcing, Payroll, Pensions, Process, Risk with tags , , , on March 30, 2005 by katephiz

Article authored for Personnel Today explaining risk using the analogy of a relay race.  Excerpt as follows:

Generally, preventing a risk from arising involves simple, straightforward solutions, which can often be implemented at minimal cost. The consequences and cost of dealing with a risk after it has happened can be considerable.

<snip>

However, as we have seen, many of the risks lie on the boundaries between departments and functions.

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Worthy of Award

Posted in IT, Management, Operations, Outsourcing, Pensions, Press, Process, Professional Pensions with tags , , , , on September 16, 2004 by katephiz

Author of September 2004 commentary for Professional Pensions summarising the contributions of a number of industry thought leaders to a survey looking at outsourced administration.  Excerpt follows:

Each of the respondents stresses the need for a partnership between TPA and client. Ash comments that “a successful client relationship should recognise that the world of administration is, and never will be, ‘perfect’”. TPAs stress partnerships to allow them to ease over these occasional difficulties. An effective contract manager will remind their TPA of the occasions when s/he has overlooked mistakes by the TPA and use it to avoid, or reduce, paying additional charges for occasional extra assistance
beyond the contract.

Budget for procurement advice

Posted in Consulting, Financial controls, Outsourcing, Press, Procurement with tags , , , , , , on July 15, 2004 by katephiz

Press comment on how much organisations should spend on third party procurement advice and which was reported in the trade press. The detailed comment included the following key advice:

… [they] should look to spend between 2.5% and 5% of fees over a five-year-contract on procurement consultancy …